NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe.

" Suspending SRs for CEs

 

• Checking Parts against SR needs
• Part Ordering – Proactive and at CE Request
• Parts processing – Transition in progress
• Parts Transferring
• SR Reassignments
• ETA Changing/Adjustment
• Completing SRs for CEs
• SR Cancellation
• Changing Territory Assignment of SRs
• Documenting in Public Notes all actions taken on SR
• Guard Ordering/Confirming/Escalating
• Phone Call Answering/Making
• E-mail Communication with all NCR Services and Services Enablement Departments
• Lync/Skype communication with all NCR Services and Services Enablement Departments
• Providing updates to all inquiries/escalations/directions
• Regular and timely review of Territory needs and developments
• Premium Freight oversight
• Utilization Intelligence (Labor, Parts and Freight)
• Escalation Suppression
• Out of Process solutions for Aged calls
• Closed Loop feedback to Enablement Orgs.
• Identify improvement opportunities
• Incumbent is responsible to attend all company mandated/recommended training courses.
• Supports the territory of Italy
• Perform other corresponding duties and tasks in accordance with his qualifications, as directed by Employer"