Responsible for maintaining and growing a relationship with an assigned group of customers. They will typically be assigned to the same set of accounts throughout the lifetime of a business relationship, in that time, Service Reception Engineer will be responsible for deeply understanding a customer's needs, helping customers get the most of the existing products they have purchased, and increasing revenue by introducing an account contact to new products or services. Service Reception Engineer must be passionate who will partner with and ensure the long-term success of our customers.

Responsibilities:

• Serve as the primary point of contact for customers, addressing their service needs and concerns.
• Provide accurate information about services and repairs, ensuring a seamless customer experience.
• Follow-up on the preparation of a workshop order,greeting the customer, acceptance of vehicle and checking of customer and vehicle data for completeness. 
• Collaborate with technicians to diagnose issues and communicate repair recommendations effectively.
• Maintain customer records and follow up on service appointments.
• Upsell service packages and accessories while prioritizing customer satisfaction.

Requirements:

• B.Sc. in Mechanical Engineering.
• 1 to 3 years of previous experience in automotive.
• Strong communication and interpersonal skills.
• Knowledge of automotive technology and services.
• Ability to thrive in a fast-paced environment and manage multiple tasks.
• Commitment to delivering high-quality service.