• Develop and implement SFE strategies to optimize field force productivity.
• Monitor KPIs (e.g., call frequency, territory coverage, etc….) and provide actionable insights.
• Lead Segmentation & Targeting process and territory design
• Analyze territory and market performance to recommend adjustments to resource allocation and field force deployment
• Ensure alignment of field force activities with commercial and organizational goals.
• Lead the FF performance management process and develop the related tools/dashboards.
• Create incentive plans in alignment with all stakeholders to motivate the sales team while ensuring comply with company objectives.
• POC with GCC in the in the incentive calculation & payout.
• Cross functional collaboration with other department (Commercial, Medical, P&O, Finance, etc…) for strategy alignment and deliver impactful results.
• Ensure better governance by implementing process and policies and create the related SOPs.
• Support additional cluster & regional projects when needed.
   

CRM Management

• Oversee the implementation and maintenance of the CRM system, ensuring data integrity and accuracy.
• Train and support the sales team in effective use of the CRM platform.
• Generate periodic CRM reports and dashboards for senior management, providing insights and recommendations.
• Identify and address gaps in CRM utilization and develop strategies to increase adoption.
• POC with global SCOUT team to and liaise with the GLS FF to fix the incidents and provide support on CRM related services.