Order Management & Order Fulfilment:• Process customer orders: EDI, Open text and manual, samples, LC, interco and export• Deal with customer queries - Deliveries / shortages / CC / Transport / commercial / finance/ traffic planning / 3PL• Failure management - re process, cancel and comms to customers, transport and CC• Respond to issues/queries from a number of sources (Phone, emails 24/7 int and ext, Teams & Zoom chats)• End of day reports to make sure all orders are clean• Book in deliveries through seperate customer portals or phone customer Goods In or by emails then input into SAP• Order cleansing• Managing exceptions within our network - dealing with internal operational issues and advising our customers (Internal & external)• Training and on boarding of new associatesManage returns and refusals:• Create return delivery and inform sending WH and 3PL about pick up order • Align on issue resolution with customer • Receive notification about return delivery from customer/sales (in rare cases – only large quantity errors, health issues, damages etc.)Other activities:• Daily problem solving in order processing• Coordination between departments (in person, by phone, zoom meetings, email)