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Technical Support Engineer (KSA National)

  • Full Time
  • First Shift (Day)
  • Experience: Fresh
  • Saudi Arabia
  • 1 Vacancy

Job Summary

To provide a professional first technical point of contact for the customer. Diagnose fault-related cases. Manage field service technicians to meet performance objectives.

 

KEY RESPONSIBILITIES

·       Applying GVR HSE policies, and accountable for the technician’s commitment

·       Track and report HSE activities for the team monthly

·       Manage day to day plan for maintenance calls

·       Track in-scope / out-scope maintenance activities

·       Manage spare parts replacement & warehouse management.

·       Tech support for GVR partner on ground

        ·       Manage new installations

POSITION RELATIONSHIPS

Internal

·        Team Leader / Service Manager

·        Project office

·        Engineering

·        Other internal Gilbarco AFS departments

External

·        Oil companies

·        Sub-Contractors

·        Branded Marketers

·        Commercial and private use clients

         ·        Government & Municipalities

 

MEASURES OF PERFORMANCE (INDICATORS)

Leading

·       100% HSSE compliance.

·       98% Calls completion monitoring within stipulated & tracked SLA’s.

·       100% Feedback provided to service desk with in stipulated SLA’s.

        ·       100% Support of all teams, within your region

Lagging 

·       First time fixes are achieved above 95% of all there calls attended to in the month.

·       Compliance around product standard work requirements, to ensure quality at all time.

·       100% housekeeping is maintained across all site, projects and company assets.

·       An above normal level of professionalism and integrity.

·       Importance on been punctual at all times, with an aim at achieving 100% planned response time.

        ·      100% Accuracy, completion and submission across all paperwork and audits submissions