Concentrix is hiring experienced Tier III Technical Support Engineers to support enterprise clients in resolving advanced technical issues related to identity management, cloud platforms, networking, and authentication technologies.

Responsibilities

• Troubleshoot complex issues in Active Directory, Azure Active Directory, SSO, MFA, and network-related services.
• Collaborate with cross-functional teams to resolve escalated technical cases.
• Document findings and contribute to internal and customer-facing knowledge bases.
• Analyze recurring issues and share best practices for proactive resolution.

Required Knowledge and Troubleshooting Skills:

• Windows Active Directory Services, including:
• Active Directory Domain Services (ADDS)
• Authentication Protocols (Kerberos, NTLM)
• FSMO Roles, Replication, Group Policies, User Profiles
• Windows Networking (TCP/IP Fundamentals, DNS Zones, DHCP, TLS)
• Public Key Infrastructure (PKI)
• Network Analysis Tools: Netmon, Wireshark, Fiddler

Essential Requirements:

A solid understanding of three or more of the following technologies:

• Azure Fundamentals:
• Cloud Concepts
• Azure Networking (e.g., Creating Subnets)
• Azure Compute (e.g., Provisioning Azure Virtual Machines)
• Azure Active Directory (Entra ID) Fundamentals:
• User, Group, and Domain Management
• Entra ID Security Features:
• Conditional Access, Identity Protection