We are an American Fortune 500 company headquartered in Centennial, Colorado. The company specializes in distribution and value-added services relating to electronic components and computer products.

At Arrow ECS we are at the forefront of new internet security technology, providing businesses with technical expertise. As a company we sell, install, and maintain customer's software and hardware solutions such as firewalls, antivirus, web filtering, virtual infrastructures, and network traffic load balancers. Our customers can range from small businesses to some of the biggest companies in the world. We work with these customers to ensure that their IT infrastructure is fast, reliable, secure, and most importantly works well for their needs.

Our team has created a unique business environment - one of energy, Innovation, passion, creativity, and collaboration.

What You Will Be Doing at Arrow?

Your job as a Technical Support Engineer providing support via email/telephone/remote sessions to our global customers. Working primarily on Broadcom technologies. You will deliver our range of technical support services and investigate any issues with VMware by Broadcom products such as vSphere, vSAN, Aria Suite, and more, and assist Level 1 engineers.

• Provide troubleshooting support to VMware customers via phone, email, and Remote sessions promptly while maintaining a strong customer-first focus throughout the lifecycle of the query.
• Replicate customer configurations as required to troubleshoot complex errors.
• Undertake to develop and maintain technical skills in selected products.
• Undertake training to achieve and maintain accreditation in selected products.
• Attend and host remote support sessions with customers/vendors to diagnose faults, review configurations, and resolve faults.
• Completely and accurately document all work activity in the customer support tracking system.
• Expanding knowledge to other products in addition to vSphere, such as vSAN, NSX, and VMware Cloud