A full-time Tenants Relations Manager focusing on a project in new cairo, you will be expected to cover the requests, queries, and complaints of all the tenants. As such, your professional demeanour, customer service skills, attention to detail, and overall work ethic and efficiency will be paramount to your success and growth within Savills Egypt, as well as to the success of the Property Management department.

We are looking for a conscientious and driven Tenants Relations Manager to join our thriving Property Management team. The role will be based in New Cairo. Flexibility and a willing attitude is vital.

Savills is a globally recognised real estate brand and offers the opportunity for growth and development. We are looking for a motivated and professional individual with an interest in benefiting from the support and experience the brand can offer.
 

Key Responsibilities

• Communicate tenant queries, complaints, and issues with the concerned team(s) in order to fix and ensure proper feedback, updates, and response have been communicated with tenant as necessary.
• Ensure all tenants are aligned and comply with policies and regulations defined in the Tenant Handbook, Administer Tenant Issue and Complaints Resolution process.
• Partner with and liaise between tenants and various Real Estate teams including Marketing, Operations, Security, Facility Management, Hard Services, Health & Safety, Finance, Legal, Retail Design & Delivery; to agree and deliver business specific projects.
• Responsible for managing a portfolio of tenants during their tenancy. including developing and managing effective relationships across tenants, the property management team, customers, and cross-functional staff.